How do you handle returns?
Given that our products are made to order (Print on Demand), we are not currently accepting returns. If you are having any issues with your NABS Merch, just reach out and we can try and find a solution. Make sure you take the time to review the sizing guide for the product that you are looking at to ensure that you don't have any sizing issues with your item.
How long will it take to get my product?
We work with a Print on Demand partner to distribute our NABS Merch, which means it takes a little longer to get your item to you. Expect your item to take up to two weeks to get to you.
What is Print on Demand?
Print on Demand (POD) is a model where products are only produced when an order is received. This reduces the need for inventory management and upfront costs. By going with a POD model for our NABS Merch store, we reduce our overall environmental impact, ensuring only the products that are ordered are ever produced. So take the time to ensure your sizing is correct and help us reduce unnecessary shipping/waste.
Is my purchase eligible for a tax receipt? And how does that work?
Yes! A portion of your purchase will be considered a tax receiptable gift, under the CRA's Split receipting guidelines - the amount of the receipt will be clearly noted on the respective product page.
Currently, this process will be managed manually, and included as part of a end of month reconciliation - expect a tax receipt at the end of the month in which you purchased your product. We are currently exploring options to automate this process, so stay tuned.